Privacy Policy

1. Introduction

VVD VIDYAVARDHANI PRIVATE LIMITED ("VVDx", "we", "us", or "our") operates the VVDx platform, including web and mobile applications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By accessing or using VVDx, you agree to this Privacy Policy. If you do not agree with the terms, please do not use the platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and profile details when you create an account.
• Authentication Data: Credentials used for login, including Google OAuth tokens.
• Payment Information: Billing details processed through our third-party payment provider (Razorpay). We do not store full payment card details.
• User Content: Messages, submissions, reviews, course materials, and other content you create on the platform.
• Communication Data: Information you provide when contacting support or submitting feedback.

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers.
• Usage Data: Pages visited, features used, session duration, and interaction patterns.
• Location Data: Approximate location based on IP address or device geolocation (with your consent) for institute discovery and VVDxAllies partner search.
• Cookies & Similar Technologies: Session cookies, authentication tokens, and analytics identifiers.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve VVDx services.
• Process transactions and manage your Kudos rewards balance.
• Personalize your experience, including institute recommendations and learning content.
• Communicate with you about updates, events, and promotional offers (with opt-out available).
• Ensure platform safety, detect fraud, and enforce our Terms of Service.
• Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors that help us operate the platform (hosting, analytics, payment processing, email delivery).
• Educational Partners: Institutes and faculty you enroll with may access relevant enrollment and progress data.
• VVDxAllies Partners: When you redeem Kudos at a partner location, we share limited transaction data necessary to process the discount.
• Legal Requirements: When required by law, regulation, or legal process.

5. Cookies & Tracking

We use essential cookies for authentication and session management. We may also use analytics cookies to understand how users interact with our platform. You can control cookie preferences through your browser settings.

We use Microsoft Clarity to collect anonymized session recordings, heatmaps, and interaction data (e.g., clicks, scroll depth) to improve platform usability. Clarity may set first-party cookies and automatically masks sensitive form fields such as passwords and payment details. Learn more at Microsoft Privacy Statement.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS), secure authentication, and access controls. However, no method of electronic transmission or storage is 100% secure.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing activities.
• Data portability — receive your data in a structured format.
• Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at legal@vvdx.in.

9. Children's Privacy

VVDx is intended for users aged 16 and above. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date. Continued use of VVDx after changes constitutes acceptance.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, and the Digital Personal Data Protection Act, 2023, the name and contact details of the Grievance Officer are provided below. Users may reach out with any grievance, complaint, or data-related request relating to this Privacy Policy:

• Name: Grievance Officer, VVD VIDYAVARDHANI PRIVATE LIMITED
• Email: legal@vvdx.in
• Address: VVD VIDYAVARDHANI PRIVATE LIMITED, 3rd Floor, Prestige Vihar, Vijay Nagar, Scheme No 74C, Indore, Madhya Pradesh 452010

We will acknowledge your grievance within 48 hours and endeavour to resolve it within 30 days of receipt.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: contact@vvdx.in
• Address: VVD VIDYAVARDHANI PRIVATE LIMITED, 3rd Floor, Prestige Vihar, Vijay Nagar, Scheme No 74C, Indore, Madhya Pradesh 452010